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Arduous Touch: Women's Voices in Health Care
Economic Transformation of the United States, 1950 - 2000: Focusing on the Technological Revolution, the Service Sector Expansion, and the Cultural, Ideological, and Demographic Changes
Touched by the Dragon: Experiences of Vietnam Veterans from Newport County, Rhode Island
Program Planning: A Real Life, Quantitative Approach
Meaning and Appreciation: Time and Modern Political Life
An Enduring Quest: The Story of Purdue Industrial Engineers
Quixotic Vision of Sinclair Lewis
Narrative Transformations from L'Astrée to Le Berger extravagant
Exactly What Happened
Wake Up Your Call Center, 3rd Edition: Humanizing Your Interaction Hub, Third Edition
Return Journey: Hope and Strength in the Aftermath of Alzheimer’s
Customer Service and the Human Experience: We, the People, Make the Difference
Call Center Benchmarking: How Good Is "Good Enough"
Fishing with Blood
World-Class Call Center Tours: The 3M Company Call Center
Seize the Book, Jail the Author: Johann Lorenz Schmidt and Censorship in Eighteenth-Century Germany
Agriculture and National Development: Views on the Nineteenth Century
Sisters in Science: Conversations with Black Women Scientists on Race, Gender, and Their Passion for Science
Passion for Ideas: How Innovators Create the New and Shape Our World
City and the Crown: Vienna and the Imperial Court, 1600-1740
Gendered Lyric: Subjectivity and Difference in Nineteenth-Century French Poetry
World-Class Call Center Tours: The Thomson Call Center
Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck
American Vine-Dresser's Guide: Cultivation of the Vine and the Process of Wine Making in the United States
Themes in Rural History of the Western World
Complementing Latin American Borders
Habsburg Empire and the Sea: Austrian Naval Policy, 1797-1866
Moral Picturesque: Studies in Hawthorne's Fiction
Balkan Strongmen: Dictators and Authoritarian Rulers of Southeast Europe
Enzymology and Molecular Biology of Carbonyl Metabolism (No. 12)
Reading Plotinus: A Practical Introduction to Neoplatonism
In an Iron Time: Statements and Reiterations
Call Center Training Video, Tape 4: Telephone Techniques
Broken Window: Beckett's Dramatic Perspective
Feeding the Media Beast: An Easy Recipe for Great Publicity
William I. Myers and the Modernization of American Agriculture
A Round Indiana: Round Barns in the Hoosier State
Acquisition Strategy and Implementation
Other Writing: Postcolonial Essays in Latin America's Writing Culture
Four Boy Hunters
World-Class Call Center Tours: The Federal Express Call Center
Kitchen Gardening in America: A History of the Family Green Thumb
Airplane Boys in the Black Woods
David Myth in Western Literature
Stanza, My Stone: Wallace Stevens and the Hermetic Tradition
Plan to Win: A Definitive Guide to Business Processes
Communicative Praxis and the Space of Subjectivity
Grand Dragon: D. C. Stephenson and the Ku Klux Klan in Indiana
Lines of Life: Theories of Biography, 1880-1970