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Letters of George Ade
World-Class Call Center Tours: The AB&C Group Call Center
Falcon and the Eagle: Montenegro and Austria-Hungary, 1908-1914
Arduous Touch: Women's Voices in Health Care
Connecting People, Ideas, and Resources Across Communities: International Series on Technology Policy and Innovation
Sisters in Science: Conversations with Black Women Scientists on Race, Gender, and Their Passion for Science
The Midas of the Wabash: A Biography of John Purdue
World-Class Call Center Tours: The Transcom Call Center
Five Stars for Managers: Strategy Concepts in Business
Reach of Poetry
Bestiality and Zoophilia: Sexual Relations with Animals
Themes in Rural History of the Western World
Cultural Shaping of Violence: Victimization, Escalation, Response
Naval Policy of Austria-Hungary, 1867-1918: Navalism, Industrial Development, and the Politics of Dualism
Call Center Training Video, Tape 5: Customer Expectations
Giving Much/Gaining More: Mentoring for Success
Road to Romanian Independence
Brute Force: Animal Police and the Challenge of Cruelty
Divided Loyalties: Whistle-Blowing at BART
Operational Research in Industry
Advancing the Cause of Education: A History of the Indiana State Teachers Association, 1854-2004
Hand: A Survey of Facts, Legends, and Beliefs Pertaining to Manual Ceremonies, Covenants, and Symbols
Shepherdess: Notes from the Field
Century and Beyond: The History of Purdue University
Kind of Fate: Agricultural Change in Virginia, 1861 - 1920
Wake Up Your Call Center, 4th edition: Humanize Your Interaction Hub, 4th Edition
Energize Your Enterprise
Perspectives on Philosophy of Communication
Airplane Boys With the Revolutionists in Bolivia
Enzymology and Molecular Biology of Carbonyl Metabolism (No. 13]
Pleasure of Writing: Critical Essays on Dacia Maraini
American Vine-Dresser's Guide: Cultivation of the Vine and the Process of Wine Making in the United States
In Search of the Alzheimer's Wanderer: A Workbook to Protect Your Loved One
Complete Federal and State Compliance Guide for Hoosier Businesses
Management Consultancy in the 21st Century
World-Class Call Center Tours: The Frontier Communications Call Center
Feedlot Empire: Cattle IL & IA-75
Covering the Business Beat: Strategies for Publishing What You Write
Stanza, My Stone: Wallace Stevens and the Hermetic Tradition
My Amiable Uncle: Recollections about Booth Tarkington
Fresh Peaches, Fireworks, & Guns
Regions in Central Europe: The Legacy of History
To the Other: An Introduction to the Philosophy of Emmanuel Levinas
Ockham on the Virtues
Customer Service and the Human Experience: We, the People, Make the Difference
Great Chiasmus: Word and Flesh in the Novels of Unamuno
The Sacrifice: How Scientific Experiments Transform Animals and People
Call Center Benchmarking: How Good Is "Good Enough"
Ecology of Stray Dogs: A Study of Free-Ranging Urban Animals