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Call Center Benchmarking: How Good Is "Good Enough"
Guar: Agronomy, Production, Industrial Use, and Nutrition
Out of the Blue: U.S. Army Airborne Operations in World War II
Hand: A Survey of Facts, Legends, and Beliefs Pertaining to Manual Ceremonies, Covenants, and Symbols
Partner Risk: Managing the Downside of Strategic Alliances
Airplane Boys in the Black Woods
Writing and Inscription in the Golden Age Comedia
Language, Text, Subject: A Critique of Hispanism
Communicative Praxis and the Space of Subjectivity
Idylls of Theokritos
Political Pulpit Revisited
Applied Ethics in Animal Research: Philosophy, Regulation, and Laboratory Applications
Falsehood Disguised: Unmasking the Truth in La Rochefoucauld
A Concise Guide to Program Management: Fundamental Concepts and Issues
Union, the Confederacy, and the Atlantic Rim
Balkan Strongmen: Dictators and Authoritarian Rulers of Southeast Europe
Flies in the Face of Fashion, Mites Make Right, and Other Bugdacious Tales
Retired Dreams: Dom Casmurro, Myth and Modernity
Call Center Training Video, Tape 4: Telephone Techniques
Current in Criticism: Essays on the Present and Future of Literary Theory
Broken Window: Beckett's Dramatic Perspective
Giving Much/Gaining More: Mentoring for Success
Acquisition Strategy and Implementation
World-Class Call Center Tours: The Ameritech Call Center
Do Not Peel the Birches
Agent Coaching and Monitoring: AFFINA
World-Class Call Center Tours: The Indiana Gas Call Center
Economic Transformation of the United States, 1950 - 2000: Focusing on the Technological Revolution, the Service Sector Expansion, and the Cultural, Ideological, and Demographic Changes
Kinship and Polity in the Poema de Mio Cid
Children and Animals: Exploring the Roots of Kindness and Cruelty
Plain Ol' Charlie Deam: Pioneer Hoosier Botanist
State Collapse and Post-Conflict Development in Africa: The Case of Somalia (1960-2001)
American Agriculture; revised edition: A Brief History
Epigrams from Martial: A Verse Translation
Comparative Literature and Comparative Cultural Studies
In Search of the Alzheimer's Wanderer: A Workbook to Protect Your Loved One
Prefaces to Diaphora: Rhetorics, Allegory, and the Interpretation of Postmodernity
Touched by the Dragon: Experiences of Vietnam Veterans from Newport County, Rhode Island
Art of Subversion in Inquisitorial Spain: Rojas and Delicado
The Felt Meanings of the World: A Metaphysics of Feeling
Modern Lives: A Cultural Re-Reading of "The Lost Generation"
Contingent Self: One Reading Life
Veil of Fear: Nineteenth-Century Convent Tales by Rebecca Reed and Maria Monk
Black-White Contact in School: Its Social and Academic Effects
Fresh Peaches, Fireworks, & Guns
New Voices in American Studies
Winners and Losers in Global Competition: Why Eco-Efficiency Reinforces Competitiveness - A Study of 44 Nations
Deconstruction Reframed
Bypass: A Memoir
Great Chiasmus: Word and Flesh in the Novels of Unamuno