 |
Call Center Training Video, Full Set |
Video |
978CCTAPEALL9 |
Available |
|
|
Call Center Training Video, Tape 1: Introduction to Total Quality |
Video |
978CCTAPE16 |
Available |
|
|
Call Center Training Video, Tape 2: Active Listening |
Video |
978CCTAPE23 |
Available |
|
|
Call Center Training Video, Tape 3: Anger Diffusion |
Video |
978CCTAPE30 |
Available |
|
|
Call Center Training Video, Tape 4: Telephone Techniques |
Video |
978CCTAPE47 |
Available |
|
|
Call Center Training Video, Tape 5: Customer Expectations |
Video |
978CCTAPE54 |
Available |
|
|
Call Center Training Video, Tape 6: Negotiation and Mediation |
Video |
978CCTAPE61 |
Available |
|
|
Call Center Training Video, Tape 7: Stress Management |
Video |
978CCTAPE78 |
Available |
|
|
Call Center Training Video, Tape 8: Problem-Solving |
Video |
978CCTAPE85 |
Currently Unavailable |
|
|
Agent Coaching and Monitoring: AFFINA |
Video |
978AEVT49 |
Not Available |
|
|
Automated Agent Monitoring: Teknekron |
Video |
978AEV57 |
Not Available |
|
|
Computer-Based Training: Ulysses |
Video |
978AEV11 |
Not Available |
|
|
Customer Interaction Management: Oracle |
Video |
978AEVT25 |
Not Available |
|
|
Outsourcing: AFFINA |
Video |
978AEVT32 |
Not Available |
|
|
Call Center Training Video, Student Manual: Student Manual |
Spiral Bound |
978CCTAPESMA9 |
Available |
|
|
Call Center Training Video, Instructor Manual: Instructor Manual |
Paperback |
978CCTAPEFMA9 |
Available |
 |
When Every Day is Saturday: The Retirement Guide for Boomers, Revised Second Edition |
Paperback |
9781557535023 |
Available |
 |
Brain Death: Ethical Considerations |
Paperback |
9780931682124 |
Unavailable |
 |
Across the Face of France |
Paperback |
9781557531445 |
Unavailable |
 |
Aesthetics of Equilibrium: The Vanguard Poetics of Vicente Huidobro and Mário de Andrade |
Paperback |
9781557534224 |
Available |
 |
After Machiavelli: "Re-writing" and the "Hermeneutic Attitude" |
Paperback |
9781557532466 |
Unavailable |
|
|
Agriculture and National Development: Views on the Nineteenth Century |
Paperback |
9781557532657 |
Awaiting Publication |
 |
Agriculture, Human Security, and Peace: A Crossroad in African Development |
Paperback |
9781557534828 |
Available |
 |
Airplane Boys at Belize |
Paperback |
9781557533234 |
Unavailable |
 |
Airplane Boys at Cap Rock |
Paperback |
9781557533173 |
Unavailable |
 |
Airplane Boys at Platinum River |
Paperback |
9781557533203 |
Unavailable |
 |
Airplane Boys Discover the Secrets of Cuzco |
Paperback |
9781557533180 |
Unavailable |
 |
Airplane Boys Flying to Amy-Ran Fastness |
Paperback |
9781557533197 |
Unavailable |
 |
Airplane Boys in the Black Woods |
Paperback |
9781557533227 |
Unavailable |
 |
Airplane Boys on the Border Line |
Paperback |
9781557533166 |
Unavailable |
 |
Airplane Boys With the Revolutionists in Bolivia |
Paperback |
9781557533210 |
Unavailable |
 |
Albania at War, 1939-1945 |
Paperback |
9781557531414 |
Unavailable |
 |
Alcatraz |
Paperback |
9781557530158 |
Unavailable |
 |
All That, So Simple |
Paperback |
9780911198560 |
Available |
 |
American Agriculture; revised edition: A Brief History |
Paperback |
9781557532817 |
Available |
 |
Amid the Alien Corn |
Paperback |
9781557534781 |
Unavailable |
 |
The Amish Schools of Indiana: Faith in Education |
Paperback |
9781557535429 |
Unavailable |
 |
Animals in Schools: Processes and Strategies in Human-Animal Education |
Paperback |
9781557535238 |
Available |
 |
Applied Ethics in Animal Research: Philosophy, Regulation, and Laboratory Applications |
Paperback |
9781557531377 |
Available |
 |
Aquinas Against the Averroists: On There Being Only One Intellect |
Paperback |
9781557530295 |
Unavailable |
 |
Arduous Touch: Women's Voices in Health Care |
Paperback |
9781557531544 |
Unavailable |
 |
Arguments of Agriculture: A Casebook in Contemporary Agricultural Controversy |
Paperback |
9780911198997 |
Available |
 |
Aristocratic Redoubt: The Austro-Hungarian Foreign Office on the Eve of the First World War |
Paperback |
9781557531407 |
Available |
 |
Army of Francis Joseph |
Paperback |
9781557531452 |
Available |
 |
Art of Subversion in Inquisitorial Spain: Rojas and Delicado |
Paperback |
9781557533487 |
Available |
 |
Artist and the Crow |
Paperback |
9780911198713 |
Unavailable |
 |
Assessing the Human-Animal Bond: A Compendium of Actual Measures |
Paperback |
9781557534248 |
Available |
 |
Augustine's Love of Wisdom: An Introspective Philosophy |
Paperback |
9781557530264 |
Unavailable |
 |
Authentic Knowing: The Convergence of Science and Spiritual Aspiration |
Paperback |
9781557530851 |
Unavailable |
 |
Balkan Anschluss: The Annexation of Montenegro and the Creation of the Common South Slavic State |
Paperback |
9781557534651 |
Available |
