Browsing All Books

Title Formatsort icon ISBN 13 Status
Call Center Training Video, Full Set Video 978CCTAPEALL9 Available
Call Center Training Video, Tape 1: Introduction to Total Quality Video 978CCTAPE16 Available
Call Center Training Video, Tape 2: Active Listening Video 978CCTAPE23 Available
Call Center Training Video, Tape 3: Anger Diffusion Video 978CCTAPE30 Available
Call Center Training Video, Tape 4: Telephone Techniques Video 978CCTAPE47 Available
Call Center Training Video, Tape 5: Customer Expectations Video 978CCTAPE54 Available
Call Center Training Video, Tape 6: Negotiation and Mediation Video 978CCTAPE61 Available
Call Center Training Video, Tape 7: Stress Management Video 978CCTAPE78 Available
Call Center Training Video, Tape 8: Problem-Solving Video 978CCTAPE85 Currently Unavailable
Agent Coaching and Monitoring: AFFINA Video 978AEVT49 Not Available
Automated Agent Monitoring: Teknekron Video 978AEV57 Not Available
Computer-Based Training: Ulysses Video 978AEV11 Not Available
Customer Interaction Management: Oracle Video 978AEVT25 Not Available
Outsourcing: AFFINA Video 978AEVT32 Not Available
Call Center Training Video, Student Manual: Student Manual Spiral Bound 978CCTAPESMA9 Available
Call Center Training Video, Instructor Manual: Instructor Manual Paperback 978CCTAPEFMA9 Available
When Every Day is Saturday: The Retirement Guide for Boomers, Revised Second Edition Paperback 9781557535023 Available
Brain Death: Ethical Considerations Paperback 9780931682124 Awaiting Publication
Across the Face of France Paperback 9781557531445 Available
Aesthetics of Equilibrium: The Vanguard Poetics of Vicente Huidobro and Mário de Andrade Paperback 9781557534224 Available
After Machiavelli: "Re-writing" and the "Hermeneutic Attitude" Paperback 9781557532466 Available
Agriculture and National Development: Views on the Nineteenth Century Paperback 9781557532657 Awaiting Publication
Agriculture, Human Security, and Peace: A Crossroad in African Development Paperback 9781557534828 Available
Airplane Boys at Belize Paperback 9781557533234 Available
Airplane Boys at Cap Rock Paperback 9781557533173 Available
Airplane Boys at Platinum River Paperback 9781557533203 Available
Airplane Boys Discover the Secrets of Cuzco Paperback 9781557533180 Available
Airplane Boys Flying to Amy-Ran Fastness Paperback 9781557533197 Available
Airplane Boys in the Black Woods Paperback 9781557533227 Available
Airplane Boys on the Border Line Paperback 9781557533166 Available
Airplane Boys With the Revolutionists in Bolivia Paperback 9781557533210 Available
Albania at War, 1939-1945 Paperback 9781557531414 Available
Alcatraz Paperback 9781557530158 Available
All That, So Simple Paperback 9780911198560 Available
American Agriculture; revised edition: A Brief History Paperback 9781557532817 Available
Amid the Alien Corn Paperback 9781557534781 Available
The Amish Schools of Indiana: Faith in Education Paperback 9781557535429 Unavailable
Animals in Schools: Processes and Strategies in Human-Animal Education Paperback 9781557535238 Available
Applied Ethics in Animal Research: Philosophy, Regulation, and Laboratory Applications Paperback 9781557531377 Available
Aquinas Against the Averroists: On There Being Only One Intellect Paperback 9781557530295 Available
Arduous Touch: Women's Voices in Health Care Paperback 9781557531544 Available
Arguments of Agriculture: A Casebook in Contemporary Agricultural Controversy Paperback 9780911198997 Available
Aristocratic Redoubt: The Austro-Hungarian Foreign Office on the Eve of the First World War Paperback 9781557531407 Available
Army of Francis Joseph Paperback 9781557531452 Available
Art of Subversion in Inquisitorial Spain: Rojas and Delicado Paperback 9781557533487 Available
Artist and the Crow Paperback 9780911198713 Available
Assessing the Human-Animal Bond: A Compendium of Actual Measures Paperback 9781557534248 Available
Augustine's Love of Wisdom: An Introspective Philosophy Paperback 9781557530264 Available
Authentic Knowing: The Convergence of Science and Spiritual Aspiration Paperback 9781557530851 Available
Balkan Anschluss: The Annexation of Montenegro and the Creation of the Common South Slavic State Paperback 9781557534651 Available