Browsing All Books

Title Format ISBN 13sort icon Status
Calculated Risk: The Supersonic Life and Times of Gus Grissom Paperback 9789781557538 Available for Pre-order
Computer-Based Training: Ulysses Video 978AEV11 Not Available
Automated Agent Monitoring: Teknekron Video 978AEV57 Not Available
Customer Interaction Management: Oracle Video 978AEVT25 Not Available
Outsourcing: AFFINA Video 978AEVT32 Not Available
Agent Coaching and Monitoring: AFFINA Video 978AEVT49 Not Available
Call Center Training Video, Tape 1: Introduction to Total Quality Video 978CCTAPE16 Available
Call Center Training Video, Tape 2: Active Listening Video 978CCTAPE23 Available
Call Center Training Video, Tape 3: Anger Diffusion Video 978CCTAPE30 Available
Call Center Training Video, Tape 4: Telephone Techniques Video 978CCTAPE47 Available
Call Center Training Video, Tape 5: Customer Expectations Video 978CCTAPE54 Available
Call Center Training Video, Tape 6: Negotiation and Mediation Video 978CCTAPE61 Available
Call Center Training Video, Tape 7: Stress Management Video 978CCTAPE78 Available
Call Center Training Video, Tape 8: Problem-Solving Video 978CCTAPE85 Currently Unavailable
Call Center Training Video, Full Set Video 978CCTAPEALL9 Available
Call Center Training Video, Instructor Manual: Instructor Manual Paperback 978CCTAPEFMA9 Available
Call Center Training Video, Student Manual: Student Manual Spiral Bound 978CCTAPESMA9 Available
World-Class Call Center Tours: The Ameritech Call Center CD-ROM 978CDCC0019 Not Available
World-Class Call Center Tours: The CILCO Call Center CD-ROM 978CDCC0026 Not Available
World-Class Call Center Tours: The Cinergy Call Center CD-ROM 978CDCC0033 Not Available
World-Class Call Center Tours: The Citizens Gas & Coke Utility Call Center CD-ROM 978CDCC0040 Not Available
World-Class Call Center Tours: The Indiana Gas Call Center CD-ROM 978CDCC0057 Not Available
World-Class Call Center Tours: The RCI Call Center CD-ROM 978CDCC0064 Not Available
World-Class Call Center Tours: The Roche Call Center CD-ROM 978CDCC0071 Not Available
World-Class Call Center Tours: The Ruppman Call Center CD-ROM 978CDCC0088 Not Available
World-Class Call Center Tours: The Thomson Call Center CD-ROM 978CDCC0095 Not Available
World-Class Call Center Tours: The Transcom Call Center CD-ROM 978CDCC0101 Not Available
World-Class Call Center Tours: The Ameritech Call Center CD-ROM 978CDCC0118 Not Available
World-Class Call Center Tours: The Lucent Direct Call Center CD-ROM 978CDCC0125 Not Available
World-Class Call Center Tours: The 3M Company Call Center CD-ROM 978CDCC0132 Not Available
World-Class Call Center Tours: The Saturn Call Center CD-ROM 978CDCC0149 Not Available
World-Class Call Center Tours: The Federal Express Call Center CD-ROM 978CDCC0156 Not Available
World-Class Call Center Tours: The CompUSA Call Center CD-ROM 978CDCC0163 Not Available
World-Class Call Center Tours: The Merrill Lynch Call Center CD-ROM 978CDCC0170 Not Available
World-Class Call Center Tours: The AB&C Group Call Center CD-ROM 978CDCC0187 Not Available
World-Class Call Center Tours: The Frontier Communications Call Center CD-ROM 978CDCC0194 Not Available