Browsing All Books

Title Format ISBN 13sort icon Status
World-Class Call Center Tours: The Frontier Communications Call Center CD-ROM 978CDCC0194 Not Available
World-Class Call Center Tours: The AB&C Group Call Center CD-ROM 978CDCC0187 Not Available
World-Class Call Center Tours: The Merrill Lynch Call Center CD-ROM 978CDCC0170 Not Available
World-Class Call Center Tours: The CompUSA Call Center CD-ROM 978CDCC0163 Not Available
World-Class Call Center Tours: The Federal Express Call Center CD-ROM 978CDCC0156 Not Available
World-Class Call Center Tours: The Saturn Call Center CD-ROM 978CDCC0149 Not Available
World-Class Call Center Tours: The 3M Company Call Center CD-ROM 978CDCC0132 Not Available
World-Class Call Center Tours: The Lucent Direct Call Center CD-ROM 978CDCC0125 Not Available
World-Class Call Center Tours: The Ameritech Call Center CD-ROM 978CDCC0118 Not Available
World-Class Call Center Tours: The Transcom Call Center CD-ROM 978CDCC0101 Not Available
World-Class Call Center Tours: The Thomson Call Center CD-ROM 978CDCC0095 Not Available
World-Class Call Center Tours: The Ruppman Call Center CD-ROM 978CDCC0088 Not Available
World-Class Call Center Tours: The Roche Call Center CD-ROM 978CDCC0071 Not Available
World-Class Call Center Tours: The RCI Call Center CD-ROM 978CDCC0064 Not Available
World-Class Call Center Tours: The Indiana Gas Call Center CD-ROM 978CDCC0057 Not Available
World-Class Call Center Tours: The Citizens Gas & Coke Utility Call Center CD-ROM 978CDCC0040 Not Available
World-Class Call Center Tours: The Cinergy Call Center CD-ROM 978CDCC0033 Not Available
World-Class Call Center Tours: The CILCO Call Center CD-ROM 978CDCC0026 Not Available
World-Class Call Center Tours: The Ameritech Call Center CD-ROM 978CDCC0019 Not Available
Call Center Training Video, Student Manual: Student Manual Spiral Bound 978CCTAPESMA9 Available
Call Center Training Video, Instructor Manual: Instructor Manual Paperback 978CCTAPEFMA9 Available
Call Center Training Video, Full Set Video 978CCTAPEALL9 Available
Call Center Training Video, Tape 8: Problem-Solving Video 978CCTAPE85 Currently Unavailable
Call Center Training Video, Tape 7: Stress Management Video 978CCTAPE78 Available
Call Center Training Video, Tape 6: Negotiation and Mediation Video 978CCTAPE61 Available
Call Center Training Video, Tape 5: Customer Expectations Video 978CCTAPE54 Available
Call Center Training Video, Tape 4: Telephone Techniques Video 978CCTAPE47 Available
Call Center Training Video, Tape 3: Anger Diffusion Video 978CCTAPE30 Available
Call Center Training Video, Tape 2: Active Listening Video 978CCTAPE23 Available
Call Center Training Video, Tape 1: Introduction to Total Quality Video 978CCTAPE16 Available
Agent Coaching and Monitoring: AFFINA Video 978AEVT49 Not Available
Outsourcing: AFFINA Video 978AEVT32 Not Available
Customer Interaction Management: Oracle Video 978AEVT25 Not Available
Automated Agent Monitoring: Teknekron Video 978AEV57 Not Available
Computer-Based Training: Ulysses Video 978AEV11 Not Available
Roll with the Times, or the Times Roll Over You: Charleston Conference Proceedings 2016 ePDF 9781941269121 Awaiting Publication
Roll with the Times, or the Times Roll Over You: Charleston Conference Proceedings 2016 ePub 9781941269114 Awaiting Publication
Roll with the Times, or the Times Roll Over You: Charleston Conference Proceedings 2016 Paperback 9781941269107 Awaiting Publication
Where Do We Go From Here? : Charleston Conference Proceedings, 2015 ePub 9781941269084 Available
Where Do We Go From Here? : Charleston Conference Proceedings, 2015 ePDF 9781941269077 Available
Where Do We Go From Here? : Charleston Conference Proceedings, 2015 Paperback 9781941269060 Available
The Importance of Being Earnest: Charleston Conference Proceedings, 2014 ePDF 9781941269053 Available
The Importance of Being Earnest: Charleston Conference Proceedings, 2014 ePub 9781941269046 Available
The Importance of Being Earnest: Charleston Conference Proceedings, 2014 Paperback 9781941269039 Available
Too Much is Not Enough: Charleston Conference Proceedings, 2013 ePDF 9781941269022 Available
Too Much is Not Enough: Charleston Conference Proceedings, 2013 ePub 9781941269015 Available
Too Much is Not Enough: Charleston Conference Proceedings, 2013 Paperback 9781941269008 Available
How I Became a Veterinarian Paperback 9781932739251 Available
Let's Cure Cancer Paperback 9781932739244 Available
Fat Dogs and Coughing Horses Paperback 9781932739220 Available