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Call Center Training Video, Full Set |
Video |
978CCTAPEALL9 |
Available |
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Call Center Training Video, Instructor Manual: Instructor Manual |
Paperback |
978CCTAPEFMA9 |
Available |
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Call Center Training Video, Tape 1: Introduction to Total Quality |
Video |
978CCTAPE16 |
Available |
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Call Center Training Video, Tape 2: Active Listening |
Video |
978CCTAPE23 |
Available |
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Call Center Training Video, Tape 3: Anger Diffusion |
Video |
978CCTAPE30 |
Available |
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Call Center Training Video, Tape 4: Telephone Techniques |
Video |
978CCTAPE47 |
Available |
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Call Center Training Video, Tape 5: Customer Expectations |
Video |
978CCTAPE54 |
Available |
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Call Center Training Video, Tape 6: Negotiation and Mediation |
Video |
978CCTAPE61 |
Available |
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Call Center Training Video, Tape 7: Stress Management |
Video |
978CCTAPE78 |
Available |
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When Every Day is Saturday: The Retirement Guide for Boomers, Revised Second Edition |
Paperback |
9781557535023 |
Available |
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(A)Wry Views: Anamorphosis, Cervantes, and the Early Picaresque |
Hardback |
9781557532275 |
Available |
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Aesthetics of Equilibrium: The Vanguard Poetics of Vicente Huidobro and Mário de Andrade |
Paperback |
9781557534224 |
Available |
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Agriculture, Human Security, and Peace: A Crossroad in African Development |
Paperback |
9781557534828 |
Available |
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All That, So Simple |
Paperback |
9780911198560 |
Available |
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Ambivalence of Identity: The Austrian Experience of Nation-Building in a Modern Society |
Hardback |
9781557532015 |
Available |
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American Agriculture; revised edition: A Brief History |
Paperback |
9781557532817 |
Available |
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American Vine-Dresser's Guide: Cultivation of the Vine and the Process of Wine Making in the United States |
Hardback |
9781557533319 |
Available |
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André Gide dans le labyrinthe de la mythotextualité |
Hardback |
9781557530677 |
Available |
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Animals in Schools: Processes and Strategies in Human-Animal Education |
Paperback |
9781557535238 |
Available |
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Applied Ethics in Animal Research: Philosophy, Regulation, and Laboratory Applications |
Paperback |
9781557531377 |
Available |
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Arguments of Agriculture: A Casebook in Contemporary Agricultural Controversy |
Paperback |
9780911198997 |
Available |
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Aristocratic Redoubt: The Austro-Hungarian Foreign Office on the Eve of the First World War |
Paperback |
9781557531407 |
Available |
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Army of Francis Joseph |
Paperback |
9781557531452 |
Available |
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Art of Subversion in Inquisitorial Spain: Rojas and Delicado |
Paperback |
9781557533487 |
Available |
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Assessing the Human-Animal Bond: A Compendium of Actual Measures |
Paperback |
9781557534248 |
Available |
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Balkan Anschluss: The Annexation of Montenegro and the Creation of the Common South Slavic State |
Paperback |
9781557534651 |
Available |
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Becoming a Self |
Hardback |
9781557530899 |
Available |
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Becoming a Self |
Paperback |
9781557530905 |
Available |
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Between Pets and People: The Importance of Animal Companionship |
Paperback |
9781557530776 |
Available |
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Blowing the Whistle on Genocide: Josiah E. DuBois, Jr. and the Struggle for a U.S. Response to the Holocaust |
Paperback |
9781557535078 |
Available |
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The Body Mutinies |
Paperback |
9781557530837 |
Available |
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Bridging the Bond: The Cultural Construction of the Shelter Pet |
Paperback |
9781557535450 |
Available |
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Brood Bitch |
Hardback |
9781557532367 |
Available |
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Brute Force: Animal Police and the Challenge of Cruelty |
Paperback |
9781557534507 |
Available |
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Building New York's Sewers: Developing Mechanisms of Urban Management |
Hardback |
9781557530950 |
Available |
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Business Ethics |
Paperback |
9781557531629 |
Available |
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Calderón y las quimeras de la culpa: Alegoría, seducción y resistencia en cinco autos sacramentales |
Hardback |
9781557530981 |
Available |
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Call Center Training Video, Student Manual: Student Manual |
Spiral Bound |
978CCTAPESMA9 |
Available |
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Cannibalizing the Colony: Cinematic Adaptations of Colonial Literature in Mexico and Brazil |
Paperback |
9781557535191 |
Available |
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Character and Meaning in the Novels of Victor Hugo |
Paperback |
9781557534385 |
Available |
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Charlie and the Shawneetown Dame: Love and Madness in the Roaring Twenties |
Paperback |
9781557533753 |
Available |
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Child Abuse, Domestic Violence, and Animal Abuse: Linking the Circles of Compassion for Prevention and Intervention |
Paperback |
9781557531438 |
Available |
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Children and Animals: Exploring the Roots of Kindness and Cruelty |
Paperback |
9781557533838 |
Available |
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A Knight at the Opera: Heine, Wagner, Herzl, Peretz and the Legacy of Der Tannhäuser |
Paperback |
9781557536013 |
Available |
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Cities in Ruins: The Politics of Modern Poetics |
Paperback |
9781557535719 |
Available |
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Clearings in the Forest: On the Study of Leadership |
Paperback |
9781557534750 |
Available |
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Cloud Atlas |
Paperback |
9781557532282 |
Available |
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The Return of the Moor: Spanish Responses to Contemporary Moroccan Immigration |
Paperback |
9781557534835 |
Available |
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Commemorating Epimetheus |
Paperback |
9781557534972 |
Available |
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Communicative Praxis and the Space of Subjectivity |
Paperback |
9781557533012 |
Available |
