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Call Center Training Video, Full Set |
Video |
978CCTAPEALL9 |
Available |
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Call Center Training Video, Instructor Manual: Instructor Manual |
Paperback |
978CCTAPEFMA9 |
Available |
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Call Center Training Video, Tape 1: Introduction to Total Quality |
Video |
978CCTAPE16 |
Available |
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Call Center Training Video, Tape 2: Active Listening |
Video |
978CCTAPE23 |
Available |
|
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Call Center Training Video, Tape 3: Anger Diffusion |
Video |
978CCTAPE30 |
Available |
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Call Center Training Video, Tape 4: Telephone Techniques |
Video |
978CCTAPE47 |
Available |
|
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Call Center Training Video, Tape 5: Customer Expectations |
Video |
978CCTAPE54 |
Available |
|
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Call Center Training Video, Tape 6: Negotiation and Mediation |
Video |
978CCTAPE61 |
Available |
|
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Call Center Training Video, Tape 7: Stress Management |
Video |
978CCTAPE78 |
Available |
 |
When Every Day is Saturday: The Retirement Guide for Boomers, Revised Second Edition |
Paperback |
9781557535023 |
Available |
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Become the CEO of You, Inc.: A Pioneering Executive Shares Her Secrets for Career Success |
Hardback |
9781557535306 |
Available |
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(A)Wry Views: Anamorphosis, Cervantes, and the Early Picaresque |
Hardback |
9781557532275 |
Available |
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100 Years of Change in the Distribution of Common Indiana Weeds |
Hardback |
9781557534194 |
Available |
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Acquisition Strategy and Implementation |
Hardback |
9781557531797 |
Available |
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Across the Face of France |
Paperback |
9781557531445 |
Available |
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Advancing the Cause of Education: A History of the Indiana State Teachers Association, 1854-2004 |
Hardback |
9781557533647 |
Available |
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Aesthetics of Equilibrium: The Vanguard Poetics of Vicente Huidobro and Mário de Andrade |
Paperback |
9781557534224 |
Available |
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After Machiavelli: "Re-writing" and the "Hermeneutic Attitude" |
Hardback |
9781557530455 |
Available |
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After Machiavelli: "Re-writing" and the "Hermeneutic Attitude" |
Paperback |
9781557532466 |
Available |
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After the Flashlight Man: A Memoir |
Hardback |
9781557532589 |
Available |
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Agricultural Transition in New York State: Markets and Migration in Mid-Nineteenth-Century America |
Hardback |
9781557532824 |
Available |
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Agriculture, Human Security, and Peace: A Crossroad in African Development |
Paperback |
9781557534828 |
Available |
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Airplane Boys at Belize |
Paperback |
9781557533234 |
Available |
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Airplane Boys at Cap Rock |
Paperback |
9781557533173 |
Available |
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Airplane Boys at Platinum River |
Paperback |
9781557533203 |
Available |
 |
Airplane Boys Discover the Secrets of Cuzco |
Paperback |
9781557533180 |
Available |
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Airplane Boys Flying to Amy-Ran Fastness |
Paperback |
9781557533197 |
Available |
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Airplane Boys in the Black Woods |
Paperback |
9781557533227 |
Available |
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Airplane Boys on the Border Line |
Paperback |
9781557533166 |
Available |
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Airplane Boys With the Revolutionists in Bolivia |
Paperback |
9781557533210 |
Available |
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Albania at War, 1939-1945 |
Paperback |
9781557531414 |
Available |
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Alcatraz |
Paperback |
9781557530158 |
Available |
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All That, So Simple |
Paperback |
9780911198560 |
Available |
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Ambivalence of Identity: The Austrian Experience of Nation-Building in a Modern Society |
Hardback |
9781557532015 |
Available |
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American Agriculture; revised edition: A Brief History |
Paperback |
9781557532817 |
Available |
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An American Story: Mexican American Entreprenuership and Wealth Creation |
Hardback |
9781557535481 |
Available |
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American Vine-Dresser's Guide: Cultivation of the Vine and the Process of Wine Making in the United States |
Hardback |
9781557533319 |
Available |
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Amid the Alien Corn |
Paperback |
9781557534781 |
Available |
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The Amish Schools of Indiana: Faith in Education |
Hardback |
9781557532930 |
Available |
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André Gide dans le labyrinthe de la mythotextualité |
Hardback |
9781557530677 |
Available |
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Animals in Schools: Processes and Strategies in Human-Animal Education |
Paperback |
9781557535238 |
Available |
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An Anthology Regarding Merit Goods: The Unfinished Ethical Revolution in Economic Theory |
Hardback |
9781557534286 |
Available |
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Applied Ethics in Animal Research: Philosophy, Regulation, and Laboratory Applications |
Paperback |
9781557531377 |
Available |
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Aquinas Against the Averroists: On There Being Only One Intellect |
Hardback |
9781557530288 |
Available |
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Aquinas Against the Averroists: On There Being Only One Intellect |
Paperback |
9781557530295 |
Available |
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Arduous Touch: Women's Voices in Health Care |
Paperback |
9781557531544 |
Available |
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Arguments of Agriculture: A Casebook in Contemporary Agricultural Controversy |
Paperback |
9780911198997 |
Available |
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Aristocratic Redoubt: The Austro-Hungarian Foreign Office on the Eve of the First World War |
Paperback |
9781557531407 |
Available |
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Army of Francis Joseph |
Paperback |
9781557531452 |
Available |
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The Art of Global Thinking: Integrating Organizational Philosophies of East and West |
Hardback |
9781557532442 |
Available |
