 |
Calculated Risk: The Supersonic Life and Times of Gus Grissom |
Paperback |
9789781557538 |
Available for Pre-order |
 |
Computer-Based Training: Ulysses |
Video |
978AEV11 |
Not Available |
|
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Automated Agent Monitoring: Teknekron |
Video |
978AEV57 |
Not Available |
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Customer Interaction Management: Oracle |
Video |
978AEVT25 |
Not Available |
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Outsourcing: AFFINA |
Video |
978AEVT32 |
Not Available |
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Agent Coaching and Monitoring: AFFINA |
Video |
978AEVT49 |
Not Available |
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Call Center Training Video, Tape 1: Introduction to Total Quality |
Video |
978CCTAPE16 |
Available |
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Call Center Training Video, Tape 2: Active Listening |
Video |
978CCTAPE23 |
Available |
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Call Center Training Video, Tape 3: Anger Diffusion |
Video |
978CCTAPE30 |
Available |
|
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Call Center Training Video, Tape 4: Telephone Techniques |
Video |
978CCTAPE47 |
Available |
|
|
Call Center Training Video, Tape 5: Customer Expectations |
Video |
978CCTAPE54 |
Available |
|
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Call Center Training Video, Tape 6: Negotiation and Mediation |
Video |
978CCTAPE61 |
Available |
|
|
Call Center Training Video, Tape 7: Stress Management |
Video |
978CCTAPE78 |
Available |
|
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Call Center Training Video, Tape 8: Problem-Solving |
Video |
978CCTAPE85 |
Currently Unavailable |
|
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Call Center Training Video, Full Set |
Video |
978CCTAPEALL9 |
Available |
|
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Call Center Training Video, Instructor Manual: Instructor Manual |
Paperback |
978CCTAPEFMA9 |
Available |
|
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Call Center Training Video, Student Manual: Student Manual |
Spiral Bound |
978CCTAPESMA9 |
Available |
|
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World-Class Call Center Tours: The Ameritech Call Center |
CD-ROM |
978CDCC0019 |
Not Available |
|
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World-Class Call Center Tours: The CILCO Call Center |
CD-ROM |
978CDCC0026 |
Not Available |
|
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World-Class Call Center Tours: The Cinergy Call Center |
CD-ROM |
978CDCC0033 |
Not Available |
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World-Class Call Center Tours: The Citizens Gas & Coke Utility Call Center |
CD-ROM |
978CDCC0040 |
Not Available |
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World-Class Call Center Tours: The Indiana Gas Call Center |
CD-ROM |
978CDCC0057 |
Not Available |
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World-Class Call Center Tours: The RCI Call Center |
CD-ROM |
978CDCC0064 |
Not Available |
|
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World-Class Call Center Tours: The Roche Call Center |
CD-ROM |
978CDCC0071 |
Not Available |
|
|
World-Class Call Center Tours: The Ruppman Call Center |
CD-ROM |
978CDCC0088 |
Not Available |
|
|
World-Class Call Center Tours: The Thomson Call Center |
CD-ROM |
978CDCC0095 |
Not Available |
|
|
World-Class Call Center Tours: The Transcom Call Center |
CD-ROM |
978CDCC0101 |
Not Available |
|
|
World-Class Call Center Tours: The Ameritech Call Center |
CD-ROM |
978CDCC0118 |
Not Available |
|
|
World-Class Call Center Tours: The Lucent Direct Call Center |
CD-ROM |
978CDCC0125 |
Not Available |
|
|
World-Class Call Center Tours: The 3M Company Call Center |
CD-ROM |
978CDCC0132 |
Not Available |
|
|
World-Class Call Center Tours: The Saturn Call Center |
CD-ROM |
978CDCC0149 |
Not Available |
|
|
World-Class Call Center Tours: The Federal Express Call Center |
CD-ROM |
978CDCC0156 |
Not Available |
|
|
World-Class Call Center Tours: The CompUSA Call Center |
CD-ROM |
978CDCC0163 |
Not Available |
|
|
World-Class Call Center Tours: The Merrill Lynch Call Center |
CD-ROM |
978CDCC0170 |
Not Available |
|
|
World-Class Call Center Tours: The AB&C Group Call Center |
CD-ROM |
978CDCC0187 |
Not Available |
|
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World-Class Call Center Tours: The Frontier Communications Call Center |
CD-ROM |
978CDCC0194 |
Not Available |
