 |
Call Center Training Video, Tape 6: Negotiation and Mediation |
Video |
978CCTAPE61 |
Available |
|
|
Call Center Training Video, Tape 7: Stress Management |
Video |
978CCTAPE78 |
Available |
|
|
Call Center Training Video, Tape 8: Problem-Solving |
Video |
978CCTAPE85 |
Currently Unavailable |
|
|
Call Center Training Video, Full Set |
Video |
978CCTAPEALL9 |
Available |
|
|
Call Center Training Video, Instructor Manual: Instructor Manual |
Paperback |
978CCTAPEFMA9 |
Available |
|
|
Call Center Training Video, Student Manual: Student Manual |
Spiral Bound |
978CCTAPESMA9 |
Available |
|
|
World-Class Call Center Tours: The Ameritech Call Center |
CD-ROM |
978CDCC0019 |
Not Available |
|
|
World-Class Call Center Tours: The CILCO Call Center |
CD-ROM |
978CDCC0026 |
Not Available |
|
|
World-Class Call Center Tours: The Cinergy Call Center |
CD-ROM |
978CDCC0033 |
Not Available |
|
|
World-Class Call Center Tours: The Citizens Gas & Coke Utility Call Center |
CD-ROM |
978CDCC0040 |
Not Available |
|
|
World-Class Call Center Tours: The Indiana Gas Call Center |
CD-ROM |
978CDCC0057 |
Not Available |
|
|
World-Class Call Center Tours: The RCI Call Center |
CD-ROM |
978CDCC0064 |
Not Available |
|
|
World-Class Call Center Tours: The Roche Call Center |
CD-ROM |
978CDCC0071 |
Not Available |
|
|
World-Class Call Center Tours: The Ruppman Call Center |
CD-ROM |
978CDCC0088 |
Not Available |
|
|
World-Class Call Center Tours: The Thomson Call Center |
CD-ROM |
978CDCC0095 |
Not Available |
|
|
World-Class Call Center Tours: The Transcom Call Center |
CD-ROM |
978CDCC0101 |
Not Available |
|
|
World-Class Call Center Tours: The Ameritech Call Center |
CD-ROM |
978CDCC0118 |
Not Available |
|
|
World-Class Call Center Tours: The Lucent Direct Call Center |
CD-ROM |
978CDCC0125 |
Not Available |
|
|
World-Class Call Center Tours: The 3M Company Call Center |
CD-ROM |
978CDCC0132 |
Not Available |
|
|
World-Class Call Center Tours: The Saturn Call Center |
CD-ROM |
978CDCC0149 |
Not Available |
|
|
World-Class Call Center Tours: The Federal Express Call Center |
CD-ROM |
978CDCC0156 |
Not Available |
|
|
World-Class Call Center Tours: The CompUSA Call Center |
CD-ROM |
978CDCC0163 |
Not Available |
|
|
World-Class Call Center Tours: The Merrill Lynch Call Center |
CD-ROM |
978CDCC0170 |
Not Available |
|
|
World-Class Call Center Tours: The AB&C Group Call Center |
CD-ROM |
978CDCC0187 |
Not Available |
|
|
World-Class Call Center Tours: The Frontier Communications Call Center |
CD-ROM |
978CDCC0194 |
Not Available |
