Business and Leadership

The authors--academics and military men--cite examples throughout military history, including quotes, stories, and diagrams, that teach important lessons for business leaders. Their central theory is that an interacting environment sets typical conditions in which an organization and its strategy will succeed. Critical factors supporting this theory are explained in chapters covering the environment, organization, and strategy in the planning stage, and communication, action, and results in the execution phase. The appendix reviews military-business maxims, which include looking at the big picture first, looking for what causes change, being ready to deal with the worst, making sure the mission is clear, assigning objectives and not actions, and learning from everyone else. The final admonition is to learn why we make a mistake and how to avoid it next time. While the linkage of military and business performance is not a new concept, the authors' presentation in story form enhances traditional concepts to make them relevant and applicable to modern managers.
Transitions are difficult. From high school to college, college to the job force, from one job to another. It's becoming increasingly difficult to find your place in society because of the impersonal structure of many businesses and organizations out there. More and more people are looking to qualified colleagues to provide them with key guidance throughout the evolution of their careers. For many, that key is mentoring. Mentoring is defined as significant personal and professional assistance given by a more experienced person during a time of transition. Personal assistance involves role modeling and encouraging, while professional assistance includes educating and sponsoring. This book contains several descriptions of successful mentoring programs, and how participants related to the programs, to each other, and to the program's lasting effects on their lives, both personal and professional. It has definitions and narratives for a set of 12 paired actions (such as trusting/doubting, forgiving/condemning, and accepting/rejecting) that the administrator, Emily M. Wadsworth, "caught" in her personal life and "cast" in her professional endeavors. Her experiences are then matched with the stories of 12 former staff members for these programs who used their understanding of Wadsworth's lessons to describe how they "caught" and "recast" an action in their own personal and professional existences. Recommended for educators, personnel managers, and anyone interested in personal growth.
Rosanne D`Ausilio, Ph.D., is revealing the secrets the secrets about stellar customer service. She knows great customer relationships begin with people, process, and technology. But Rosanne divulges the details, too the insider tips you need to know to vault your customer service up a notch and give your organization the edge over the competition. Rosanne has spent her career looking at the call center industry. When she speaks, her words carry wisdom and value. Her comments are clear and practical. And you get her best 101 tips from "One Question for Your Customer" to "Thinking Traps" to "Employee Accountability." If you dona€t have Rosannea€s tips on your desk, you dona€t have top notch customer service at your company.
Large fluctuations in the price of primary-in particular agricultural-commodities began to receive the attention of economists and public affairs leaders at the begin-ning of the twentieth century. The world economic depression of the 1930s gave a new impetus to the concerns and to proposals for countering what became known as the problem of "excessive price fluctuations," especially of commodities in interna-tional trade. Several options were investigated, including: extended agreements for the purchase and sale of commodities; buffer stock; preferably internationally managed export quotas; or various combinations of these three. After World War II, proposals for international action to alleviate the problem became widespread. Under the guidance of the United Nations Conference on Trade and Development (UNCTAD), International Commodity Agreements (ICAs) were presented as a solution to the world's economic ills and problems, especially for lower income countries. Five full-fledged ICAs- for wheat, sugar, coffee, tin, and cacao - were negotiated and put into effect. In addition, international consultative discussion "groups" were established for a large number of commodities, especially under the auspices of the Food and Agriculture Organization (FAO). However, reality did not follow the promises of theory. During the 1980s every one of the five ICAs collapsed, some with devastating economic consequences. Among the ICAs, the Market Management Agreements on sugar had the longest existence, involved the largest number of countries, and were the best administered, but still did not survive. This volume, an insider's story on the negotiations and administration of the agree-ments on sugar, is the first detailed analysis of the rise and fall of an ICA . Viton presents a unique history of the sugar ICA and discusses the inevitable shortsighted-ness of long-term international economic management while contending that creating arrangements that promote international study and discussion about commodity developments and problems may be more productive in the long run.
Land and Law of California represents a collection of 13 essays by Paul W. Gates. Gates discusses and analyzes those those california land policies which date back to mid 1800's that have shaped present day landholdings in California
Discusses the future of the management consultant industry, particularly in the next two decades, addressing such issues as growth, the relationship between consultants and clients, and key threats and opportunities. Rather than focus on one prediction, the author presents a variety of views from consultants, clients, suppliers and industry experts."-Book News, Inc.
Paul Harris Stores did exactly what it was supposed to. It brought fashion, comfort, style, and functionality to millions of women in the Midwest. Paul Harris' run of 50 years is remarkable because so few retail stores make it that long and so few make it so big. His life and experiences tell readers much about U.S. culture, retail history, and a brand of entrepreneurship that appears to be making a comeback.
It's a business truism nowadays that electronic commerce is a volatile, rapidly changing landscape. Despite recent discouraging trends, the fact remains that e-commerce is an integral force in business that must be reckoned with.Current research, however, has been limited to several narrow approaches, such as documenting economic performance, describing business models, and generating new applications and technologies. Charles Steinfield calls instead for an examination of how e-commerce influences fundamental relationships between consumers and firms, across firms, and between firms and the larger society in which they operate. New Directions in Research on E-Commerce offers an international group of scholars and practitioners representing eight countries at the cutting edge of electronic commerce. The essays are divided into four basic topics: understanding consumer responses to Internet stores; market structure and business-to-business e-commerce; e-commerce and industry structure case studies; and social and policy concerns in e-commerce. Collectively, they will help researchers, business leaders, and policy makers to arrive at informed, stable approaches to an essential facet of contemporary life.
Operational Research in Industry brings together the experience and expertise of an international group of consultants, researchers, and academics. The book gives practical examples of cross-industry management and covers many different industrial sectors. The selected applications particularly highlight areas where the global market and competition play a crucial part in the decision-making process. The authors' methodologies utilize the tools at the forefront of operational research, especially in modeling, optimization, and data mining. Each chapter describes models, introduces solution techniques, and reports the benefits of implementation. The whole text represents a valuable and up-to-date reference for technical managers, operational researchers, scientists, teachers, and practitioners.
From the flaps of the dust jacket:Strategic alliances (SAs) can be extremely beneficial business mechanisms. They allow companies to expand product lines, acquire technology, stretch resources, increase productive capacity, enter new industries, access new markets, access countries and RTBs, expand areas of core competency, increase sales and market share, cut costs, acquire working capital, and increase revenues and earnings. Because SAs dramatically expand a company's strategic options, they are an indispensable weapon in the fight to maintain competitive advantage.But SAs are a two-edged sword. Many SAs are short lived, and those that survive are often plagued with problems. To make matters worse, SAs don't simply fail: they deteriorate into strategic and managerial nightmares where companies lose their products, customers, and markets - and even the entire company - to their strategic alliance partners.In this book Warnock Davies shows that the principal cause of SA problems and failures is that SAs come with an inescapable downside. Partners in SAs are exposed to the possibility of opportunistic behavior by the other partner - which Davies calls "partner risk." Because the consequences of partner risk can be extreme, senior management has lost some of its enthusiasm for SAs and career conscious executives have become skittish about accepting SA assignments.The good news is partner risk is manageable. Other books have focused on the benefits of SAs. Partner Risk begins where the upside books leave off, and provides executives and senior management with the knowledge and tools they need to manage the downside of strategic alliances. Partner Risk draws on the author's extensive experience as an executive, strategy consultant and professor of management and international business, and includes numerous examples from a wide range of industries and situations.
For managers seeking better assessment and development of staff. Chapters in Part I overview the main ways in which an organization can take a competitive advantage through its people. The focus is on providing practical device for ensuring that the right people are recruited and then ensuring that the right development occurs. Part II examines specific issues such as motivation, leadership, and communication, and looks at improving the performance of the board."
Provides a practical approach to creating and implementing cost-effective business process, focusing on key elements of a robust business plan. Defines core business processes needed in a successful process-driven organization, and offers checklists of essential criteria for designing the process. Contains chapters on customer development, the production introduction process, and supply chain, project, and finance management. The author has worked with leading aerospace, automotive, and industrial component manufacturers
With its easy-to-read writing style, Productivity and Reliability-Based Maintenance Management provides a strong yet practical foundation on Total Productive Maintenance (TPM). This comprehensive practical guide departs from the wait-failure-emergency repair cycle that plagues many industries today. Instead, this text takes a proactive and productive maintenance approach, focusing on how to avoid failure in the first place. By using real-world case studies in every chapter, the author reinforces the importance of sound and proactive maintenance practices. The use of end-of-chapter problems and discussion questions helps to solidify concepts presented. Productivity and Reliability-Based Maintenance Management is a powerful educational tool for students as well as maintenance professionals and managers. Students and instructors, please note: The contents of this Purdue UP paperback edition are the same as the latest edition previously published by Prentice Hall in 2004 (ISBN 9780130966575). If you already have that edition, do not buy this one.
To meet the challenges of the twentieth century, Congress needs expert assistants.  Providing such help poses perplexing problems because of the diffuseness and changeability of the internal power structures of Congress.  Moreover, basic values of our governmental system may be jeopardized by too much or the wrong kinds of congressional staffing.   Since the advent of the Legislative Reorganization Act of 1946, Congress has equipped itself with a sizable professional staff.  This book is the first comprehensive study of the nature and functioning of that staff.  It concentrates on the staffs of the committees, individual members, and Legislative Counsel of Congress.  They are the most closely interknit elements of the congressional staff, perform the bulk of the staff work on legislation and oversight of administration, and comprise the largest share of the professional aides.  Their organization, recruitment, qualifications, tenure, size and work are described and evaluated.  And their relationships with one another and with the other congressional, executive branch, and nongovernmental staffs are discussed.   To aid the general reader in understanding the context in which the committee staffs operate and the resulting requirements of their situation, a chapter on the nature of the standing committees of Congress is included.  A summation of the conclusions reached rounds out the study.
Although many might argue that program management is magic or luck, and at times this might be the case, Springer instead describes program management as both an art and a science. The art of program management is addressed through the numerous qualitative aspects of dealing with people, working in teams, understanding what motivates people, and gaining an understanding how we manage. The quantitative side is composed of a process with multiple activities with clear-cut outcomes. The integration of the multiple activities and outcomes provides a powerful framework for successfully planning a program. Program Management: A Comprehensive Overview of the Discipline, doing what no other book has done, integrates and depicts each of the many program activities, art and science, into a well-defined sequence for creating a successful program plan. Program management is not reserved for multi-million dollar programs with strategic governmental or defense implications. The process presented by the author can be applied to any project, whether it be building a garage or planting a garden. The examples presented provide a clear and concise picture of the complete set of activities, how the responsible parties interact and which outcomes are desired for each activity.
From his years of experience and an exhaustive study of the program planning literature, Mitchell Springer has ascertained that the program planning process is made up of four key elements-program organization planning, schedule planning, cost planning, and performance planning. Program organization planning is the process that establishes the planning, program organizations, and the definition of the work to be performed. Schedule planning provides the time frame for resource allocation, establishes a baseline for the current status, and forecasts of completion dates for scheduled work. Cost planning establishes a preliminary budget to use to track and compare against actual costs. Performance planning is the identification and subsequent documentation of the technical performance requirements.
The program planning process is made up of four key elements: program organization planning, schedule planning, cost planning, and performance planning. The key to understanding and quantifying programs is coming to the realization that program progress is both sequential at the micro-level and nonlinear at the macro-level. The four primary phases of the management process, planning execution, analysis, and adjustment may be performed at the same time because different activities within the program advance at varying rates. Also provided are several tools to help process evaluation, including sample questionnaires, a research observation form, and data mapping instruments.
Scholars from different disciplines and perspectives increasingly recognize that modern regional economic growth critically depends on factors like active networking, favorable institutions, entrepreneurial spirit and a fast production and circulation of knowledge. Regional Development and Conditions for Innovation in the Network Society is organized in three main parts. Part I, titled "Emerging Concepts and Approaches," has four chapters that focus on the key concepts of innovation and sustainability and on evolutionary thinking. In addition, an overall picture is given of approaches to innovation in a spatial context and to regional policymaking. Part II, titled "Telecom Infrastructures Strategies and Implications," has five chapters with a focus on the adoption strategy of ICT by various governments and on implications of ICT use on housing and production. Part III, "Conditions for Networks, Entrepreneurship and Development of High-Tech Clusters," contains seven chapters, each with a focus on requirements for high-technology based economic growth, such as technology competence, job features, the role of change agents, venture capital and specific networking.
St. Benedict's Rule is one of a handful of documents, such as the Magna Carta and U.S. Constitution, that make up the foundation of Western civilization. Benedict's Rule is an organizational blueprint for success and Benedict's original organization is the oldest in the world (over 1500 years). The beauty of The Rule is its organizational genius, which has wide application beyond monastic groups.The Rule is a basic textbook to create and maintain effective organizations. It offers today's reader insights into some of the most difficult resource management in business. The Rule is a guide to success for entrepreneurs, managers, and everyone in the world of business. St. Benedict's Rule for Business Success is must reading for entrepreneurs, managers, and business. Furthermore, it is great for anyone wanting to develop effective organizations, from church groups to Girl Scouts.
Every family should have financial goals for the future. Being unprepared can lead to monetary chaos. Financial Management of Your Future deals with strategies for accomplishing financial goals. What investment returns are necessary to achieve explicit family goals? How are returns logically related to risks for investment opportunities that are considered? Can different families have different tolerances for experiencing investment risk? Why is asset allocation the key investment decision for most families? What are the characteristics and valuations of bonds, stocks, mutual funds, real estate and international securities that a family might consider? How should a family construct, monitor, and revise a portfolio of investments over time? How should careful estate planning be done by a family in order to delay or avoid taxes in passing on property to their children, grandchildren, and favorite charities? And how can some of the concepts and techniques from "modern portfolio theory" be helpful to a family as it attempts to answer these question age their financial resources during their accumulation and retirement years? The book deals with financial strategies for three adult age categories-(1)Families of ages twenty to forty in the earlier years of active employment, child raising, and the beginning of saving for retirement; (2)Families of ages forty to sixty in their years of maximum income, high educational expenses for their children, and more serious thinking about forthcoming retirement; and(3) families of ages sixty to eighty having retired or approaching full retirement.
Leadership of the future requires you go beyond the numbers. By linking the ancient past with the present and the East with the West, Donald Cyr puts leadership in a global perspective.The Art of Global Thinking shows how the ancient myths from the hunting societies of the West and the planting societies of the East have been transformed to today's corporate boardroom and business practices. The book takes an innovative approach to link the "Individual Self" from the West and the "Civic Self" from the East to emotional intelligence, leadership style, and corporate performance. In doing so, the book links our two contrasting but complementary capabilities for logic and intuition, individualism and collectivism, and distinctiveness and harmony.The Art of Global Thinking draws from the insight of mythology, philosophy, religion, and ancient writing and fuses modern research, cultural difference and business know-how to suggest an innovative approach to leadership. It looks at Eastern and Western values not as different, but rather as complementary, and shows how each serves to define and enhance the other.
The tablet PC and similar pen-based devices are being embraced by a wide variety of disciplines as tools for the radical enhancement of teaching and learning. Deployments of Tablet PCs span all the K-12, higher education, and graduate levels and deal with an amazingly diverse range of subject areas, including geology, writing, mathematics, computer science, Japanese language, physics, engineering, business, economics, and technical communications. Despite the diversity of content areas, many deployments generate a singular passion among students and teachers. In April of 2006, a group of educators gathered to exchange ideas at the First Workshop on the Impact of Pen-based Technology on Education (WIPTE). The editors have selected a subset of papers that were presented at WIPTE for inclusion in this book. The papers have been selected for their broad appeal, diverse content, and insightful evaluations. The collective experiences of these authors will help the reader to identify best practices with regard to the educational use of pen-based computing.
A wide variety of disciplines are embracing Tablet PC's and similar pen-based devices as tools for the radical enhancement of teaching and learning. Deployments of Tablet PCs have spanned the K-12, undergraduate, and graduate levels and have dealt with an amazingly diverse range of subject areas. This work is aimed at identifying best practices in the educational use of pen-based computing so that all educators may benefit from this next generation of technology.
A wide variety of disciplines are embracing tablet PCs and similar pen-based devices as tools for the radical enhancement of teaching and learning. Deployments of tablet PCs have spanned the K-12, undergraduate, and graduate levels and have dealt with an amazingly diverse range of subject areas including: nursing, veterinary science, geology, ethno-musicology, anthropology, landscape architecture, writing, and mathematics, as well as others. Despite the diversity of content areas, many deployments have been similar in terms of the passion they have generated among students and teachers. This work stems from the third Workshop on the Impact of Pen-based Technology on Education.
A wide variety of disciplines are embracing tablet PCs and similar pen- based devices as tools for the radical enhancement of teaching and learning. Deployments of tablet PCs have spanned the K-12, undergraduate, and graduate levels, and have dealt with an amazingly diverse range of subject areas including nursing, veterinary science, geology, ethno-musicology, anthropology, landscape architecture, writing, mathematics, computer science, Japanese language, physics, engineering, art, economics, as well as others. Despite the diversity of content areas, many deployments have been similar in terms of the passion they have generated among students and teachers. This work, stemming from the Fourth Workshop on the Impact of Pen-based Technology on Education, will help the reader appreciate this passion.