This work aims to analyze the impact of both the increased structural transfers and the more decentralized regional policy process through the partnership principle, which were the two main features of the 1988 European regional policy reform. In doing so Schaub examines the following questions: - What has been the impact of European structural transfers on the convergence process of the poorer southern European regions?- Has the partnership principle effectively enhanced the performance of regional institutions in cohesion policy? Among the topics covered are: - economic integration and European regional policy; - convergence modeling of financial transfers on the macro level; - methodological aspects of the convergence model; - empirical results of convergence in the southern European regions; - modeling institutional performance on the micro level; - methodological aspects of analyzing institutional performance; - Andalusia and European fund issues; - the rise of a weak regional base in Algarve ; - and a comparison of the cases of Andalusia and Algarve
This study focuses on the transformation of the U.S. agricultural economy in the middle of the nineteenth center and its impact on farm famalies. In the first detailed case study of th etransition of subsistence to commercial agriculture, te author examines call formation, migration, and household structure in the context of emerging agricultural markets and the growing availability of cheap consumer goods.
In an atmosphere where the Mexican American population is viewed in terms of immigrant labor, this edited book examines the strong tradition of wealth creation and business creation within this population. In the introduction, readers are presented with enterprises such as Latin Works and Real Links, which represent large, successful, and middle-size businesses. Chapters span research methods and units of analysis, utilizing archival data, ethnographic data, and the analysis of traditional census data to disaggregate gender and more broadly examine questions of business formation. From the chapters emerges a picture of problems overcome, success, and contemporary difficulties in developing new businesses. Analysis reveals how Mexican American entrepreneurs compare with other ethnic groups as they continue to build their ventures. This work is a refreshing alternative to books that focus on the labor aspects of the Mexican American experience. Contributors reveal the strong history of self-help and entrepreneurship of this population.
Van Eecke has assembled a collection of articles and papers that covers the issue of merit goods from a variety of perspectives, providing a single source for researchers and economist interested in the issue. The work begins with a thorough look at Musgrave’s notion of merit goods. The subsequent sections expand the definition of merit goods and provide information on the application of merit goods theory in economic, philosophical, social, and religious terms.
Sets out to explain the concept of telebusiness, looking into a variety of areas in which the telephone can be more fully integrated. Explores related aspects of marketing, and discusses information technology resources such as automation, telemarketing, and computer telephony integration. Also examines business management and people management activities associated with the telephone, such as information flow, customer service, and selling. Includes example forms. An Ichor Business Book. The author is affiliated with the Chartered Institute of Marketing. -- Book News, Inc.
Every organization consists of two parts: the physical and the virtual. Traditionally, it has been a company's physical assets that determined its success. In the future, it will be its virtual assets-knowledge. Business in a Virtual World explains the new economic laws that apply to this scenario, describes how leading-edge companies are exploiting the opportunities offered, and provides the reader with a practical tool kit to ensure survival and success in this new world.
Cases in Call Center Management covers the gamut of topics by examining real call centers in action and how managements at those centers have dealt with key call center issues including:"Human Resource Management"Operational Management"Strategic Management"Technology IssuesAmong the organizations covered are: Accor o Charles Schwab o General Electric o Hewlett Packard o Mercedes Benz o Thomson Consumer o Unisys o Yellow Pages DirectThe book is rounded out with a section on resources that will provide hundreds of ideas to accentuate your current call center.Both a practical guide and an exhaustive reference, Cases in Call Center Management is an investment in the future success of your customer service operations.
Business analysts are in agreement that our future economy, if not our present one, will be dominated by global business and a service economy. The existing literature, however, fails to explain the influence and application of the principles of strategic management in a global service economy. Competitive Strategies for Service Organizations fills that gap, providing an understanding of the major changes that will affect players in this economy.The picture this book paints is a complex one: the economic model based on the availability of capital is being replaced by one relying on innovation and intellectual capital-the cornerstone of the service economy. Current management strategy theory and its practical application are to some degree out of sync with this emerging model.Drawing on international examples for their case-study material, Neil Botten and John McManus balance their exposition of theory with real-world examples organized around the emerging service model. The authors discuss strategy in all its practical dimensions: political, economic, social and technological. In pulling together existing models and techniques and showing, through case histories, how these frameworks may be used in service organizations, they provide valuable guidelines for the forward-looking leaders of our growing service economy.
Whitford says this resource can save its users time and money. Usually businesses must hire a consultant or lawyer to be sure they are in compliance with safety, environmental and other regulations, or they have to assign employees to learn regulations. With this book, a series of yes or no questions help determine which regulations apply to a specific company situation. Traditionally people would get this information from meetings, associations, insurance companies or by word-of-mouth when others are fined.
Stephanie Hainsfurther, who has more than 600 articles in print, and Emily Esteron, the editor of the New Mexico Business Weekly, provide an insiders look at breaking into the writing world. Each chapter of Covering the Business Beat is packed full of tips and tried practices to clarify the path to journalistic success. To aid the reader, the authors have provided thoughtful "to do" lists, interviews with magazine editors and content collectors, concise chat boxes covering specific topics like "Myths and Truths About Query Letters," and an appendix listing additional reading sources. By "telling it like it is," Hainsfurther and Esteron have provided a roadmap to get your byline in print. A valuable resource for aspiring writers, writing students, and writers who need a new angle on the business of writing.
In today's competitive marketplace, customer value-a combination of product and service benefits at a fair price that creates value in the minds of customers-is the key variable for business success.Using several comprehensive and highly integrated frameworks, Peter Duchessi provides strategies for defining customer value and for developing the critical business, personnel, quality, and information systems that are responsible for delivering customer value. Whereas other books focus on just one of these critical areas, Crafting Customer Value provides a comprehensive account of what a company must do and how to go about doing it in each area.The author's numerous vignettes and cases illustrate how successful companies set clear business direction, formulate a customer value strategy, design and implement new business processes, develop a loyal cadre of employees, institute effective quality programs, and deploy state-of-the-art information systems.This book is a valuable guide for managers who are interested in transforming their companies into customer value-added enterprises that can earn high profits
This book provides a basic primer on how to create successful and effective teams. It is appropriate for large, medium, or small non-profit or for-profit organizations. The practical tips included in this book detail a wide array of team-oriented helpful hints. These practical application tools can be utilized to improve teams if they already exist. If teams do not exist, it provides a step-by-step process in creating a team-oriented environment, such as how to create a team culture in the organization and a specific organizational design that will make teams more effective. It also covers the essentials of teamwork that are critical to making teams effective. The orientation of this book offers a new paradigm for selecting and managing teams. It differs from other books as it describes exactly how to match the right people for each team. Each team player has two roles to bring to a team-their functional/professional role based on their expertise (i.e. a financial background), and a team competency role that is based on their innate personal strengths. Creating Effective and Successful Teams describes how to leverage each team member's functional/professional-based competencies with a set of personality-based competencies that can translate into a particular team role they would best play to make teams effective and successful.
Designed as a workbook for frontline supervisors, this easy-to-use referenceoffers suggestions on how to solve the most frequently encounteredproblems in the call center. Based on research with 70 call/contact centersupervisors, a wide variety of possible solutions is developed to counterthe most common problems. The work is current, practical, and honest.Many of the solutions will answer your daily questions. This compendiumwill save you time and money.
This book provides a detailed analysis of U.S. economic transformation in the last 50 years, including the principal drivers for economic growth, U.S. demographic transformation, and the changing sector structure of the U.S. economy. Economic Transformation of the United States, 1950-2000 , provides contemporary and histori-cal contexts to illustrate how technological innovation and the changing American ideology play a role in the process of U.S. economic transformation. It describes the services sector in which one set of service industries is indentified as "wealth providers" and another set as "job providers."
It is increasingly apparent that most firms succeed because they are willing to break the rules and act entrepreneurially. The purpose of this text is to examine how this simple trading principle can be applied by any individual in any private or public sector organisation by focusing on the concept of entrepreneurial marketing, across all aspects of the marketing process. Entrepreneurial Marketing begins by defining the' rules' of marketing as a basis for the entrepreneur to understand what 'rules' need breaking. Subsequent chapters cover the marketing mix, innovation management, and compare large versus small firms. All issues are illustrated with extensive real-world examples throughout.Entrepreneurial Marketing is ideal reading for students and professionals who want an exciting, relevant and innovative approach to, and perspective of, management and marketing
This volume honors Emanuel T. Weiler, the founder and first dean of Purdue University's School of Management and of the Krannert Graduate School of Management. Beginning in the mid-1950s, Weiler created a unique academic environment within which innovative and lasting contributions were made to both the teaching and content of economics and management. Members of the original economics faculty recruited by Weiler as well as several of their students wrote this collection of essays. All but one of the papers were prepared expressly for the volume and have not been published previously. The essays cover diverse areas which evolved from Weiler's leadership. The work has four major topical divisions (Economic Theory, Applied Economics, Macroeconomics, and Economics Education) plus a section of four memoirs.
This new imprint of Purdue University Press is aimed at providing tactical, high-level solutions to today's business and professional challenges. Gathering together experts in various fields, this line of titles will benefit professionals as they face the challenges of the ever-changing business climate. Amid the burgeoning literature on business ethics, Ethics and Empowerment provides an important lead in taking a well-known everyday management notion such as "empowerment" and using it to make "ethics" more relevant and accessible to the business world. Adding a major contribution to the ongoing debate about the role of business in society, this book examines the issues of power, control, and antonomy, addressing such questions as empowerment as a matter of justice, and also provides case studies of the organizational experiences of empowerment programs. The contributors range across three continents and are experts in their respective fields. Their wide-ranging perspective helps managers grapple with such crucial questions as: How can one encourage competitive advantage through empowered creativity without an organization falling apart? Is a minimum degree of empowerment a basic human right? Why do so many "empowerment programs" appear to fail? Can empowerment really work in a capitalist shareholder-driven society?
Transitions are difficult. From high school to college, college to the job force, from one job to another. It's becoming increasingly difficult to find your place in society because of the impersonal structure of many businesses and organizations out there. More and more people are looking to qualified colleagues to provide them with key guidance throughout the evolution of their careers. For many, that key is mentoring. Mentoring is defined as significant personal and professional assistance given by a more experienced person during a time of transition. Personal assistance involves role modeling and encouraging, while professional assistance includes educating and sponsoring. This book contains several descriptions of successful mentoring programs, and how participants related to the programs, to each other, and to the program's lasting effects on their lives, both personal and professional. It has definitions and narratives for a set of 12 paired actions (such as trusting/doubting, forgiving/condemning, and accepting/rejecting) that the administrator, Emily M. Wadsworth, "caught" in her personal life and "cast" in her professional endeavors. Her experiences are then matched with the stories of 12 former staff members for these programs who used their understanding of Wadsworth's lessons to describe how they "caught" and "recast" an action in their own personal and professional existences. Recommended for educators, personnel managers, and anyone interested in personal growth.
Rosanne D`Ausilio, Ph.D., is revealing the secrets the secrets about stellar customer service. She knows great customer relationships begin with people, process, and technology. But Rosanne divulges the details, too the insider tips you need to know to vault your customer service up a notch and give your organization the edge over the competition. Rosanne has spent her career looking at the call center industry. When she speaks, her words carry wisdom and value. Her comments are clear and practical. And you get her best 101 tips from "One Question for Your Customer" to "Thinking Traps" to "Employee Accountability." If you dona€t have Rosannea€s tips on your desk, you dona€t have top notch customer service at your company.
Large fluctuations in the price of primary-in particular agricultural-commodities began to receive the attention of economists and public affairs leaders at the begin-ning of the twentieth century. The world economic depression of the 1930s gave a new impetus to the concerns and to proposals for countering what became known as the problem of "excessive price fluctuations," especially of commodities in interna-tional trade. Several options were investigated, including: extended agreements for the purchase and sale of commodities; buffer stock; preferably internationally managed export quotas; or various combinations of these three. After World War II, proposals for international action to alleviate the problem became widespread. Under the guidance of the United Nations Conference on Trade and Development (UNCTAD), International Commodity Agreements (ICAs) were presented as a solution to the world's economic ills and problems, especially for lower income countries. Five full-fledged ICAs- for wheat, sugar, coffee, tin, and cacao - were negotiated and put into effect. In addition, international consultative discussion "groups" were established for a large number of commodities, especially under the auspices of the Food and Agriculture Organization (FAO). However, reality did not follow the promises of theory. During the 1980s every one of the five ICAs collapsed, some with devastating economic consequences. Among the ICAs, the Market Management Agreements on sugar had the longest existence, involved the largest number of countries, and were the best administered, but still did not survive. This volume, an insider's story on the negotiations and administration of the agree-ments on sugar, is the first detailed analysis of the rise and fall of an ICA . Viton presents a unique history of the sugar ICA and discusses the inevitable shortsighted-ness of long-term international economic management while contending that creating arrangements that promote international study and discussion about commodity developments and problems may be more productive in the long run.
Discusses the future of the management consultant industry, particularly in the next two decades, addressing such issues as growth, the relationship between consultants and clients, and key threats and opportunities. Rather than focus on one prediction, the author presents a variety of views from consultants, clients, suppliers and industry experts."-Book News, Inc.
It's a business truism nowadays that electronic commerce is a volatile, rapidly changing landscape. Despite recent discouraging trends, the fact remains that e-commerce is an integral force in business that must be reckoned with.Current research, however, has been limited to several narrow approaches, such as documenting economic performance, describing business models, and generating new applications and technologies. Charles Steinfield calls instead for an examination of how e-commerce influences fundamental relationships between consumers and firms, across firms, and between firms and the larger society in which they operate. New Directions in Research on E-Commerce offers an international group of scholars and practitioners representing eight countries at the cutting edge of electronic commerce. The essays are divided into four basic topics: understanding consumer responses to Internet stores; market structure and business-to-business e-commerce; e-commerce and industry structure case studies; and social and policy concerns in e-commerce. Collectively, they will help researchers, business leaders, and policy makers to arrive at informed, stable approaches to an essential facet of contemporary life.
Operational Research in Industry brings together the experience and expertise of an international group of consultants, researchers, and academics. The book gives practical examples of cross-industry management and covers many different industrial sectors. The selected applications particularly highlight areas where the global market and competition play a crucial part in the decision-making process. The authors' methodologies utilize the tools at the forefront of operational research, especially in modeling, optimization, and data mining. Each chapter describes models, introduces solution techniques, and reports the benefits of implementation. The whole text represents a valuable and up-to-date reference for technical managers, operational researchers, scientists, teachers, and practitioners.
From the flaps of the dust jacket:Strategic alliances (SAs) can be extremely beneficial business mechanisms. They allow companies to expand product lines, acquire technology, stretch resources, increase productive capacity, enter new industries, access new markets, access countries and RTBs, expand areas of core competency, increase sales and market share, cut costs, acquire working capital, and increase revenues and earnings. Because SAs dramatically expand a company's strategic options, they are an indispensable weapon in the fight to maintain competitive advantage.But SAs are a two-edged sword. Many SAs are short lived, and those that survive are often plagued with problems. To make matters worse, SAs don't simply fail: they deteriorate into strategic and managerial nightmares where companies lose their products, customers, and markets - and even the entire company - to their strategic alliance partners.In this book Warnock Davies shows that the principal cause of SA problems and failures is that SAs come with an inescapable downside. Partners in SAs are exposed to the possibility of opportunistic behavior by the other partner - which Davies calls "partner risk." Because the consequences of partner risk can be extreme, senior management has lost some of its enthusiasm for SAs and career conscious executives have become skittish about accepting SA assignments.The good news is partner risk is manageable. Other books have focused on the benefits of SAs. Partner Risk begins where the upside books leave off, and provides executives and senior management with the knowledge and tools they need to manage the downside of strategic alliances. Partner Risk draws on the author's extensive experience as an executive, strategy consultant and professor of management and international business, and includes numerous examples from a wide range of industries and situations.
For managers seeking better assessment and development of staff. Chapters in Part I overview the main ways in which an organization can take a competitive advantage through its people. The focus is on providing practical device for ensuring that the right people are recruited and then ensuring that the right development occurs. Part II examines specific issues such as motivation, leadership, and communication, and looks at improving the performance of the board."