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Agent Coaching and Monitoring: AFFINA

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Video

Automated Agent Monitoring: Teknekron

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Video

Call Center Training Video, Student Manual: Student Manual

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Spiral Bound

Computer-Based Training: Ulysses

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Video

Customer Interaction Management: Oracle

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Video

Feedlot Empire: Cattle IL & IA-75

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Paperback

Frank N. Meyer: Plant Hunter Asia

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Hardback

Kitchen Gardening in America: A History of the Family Green Thumb

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Hardback

World-Class Call Center Tours: The 3M Company Call Center

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CD-ROM

World-Class Call Center Tours: The AB&C Group Call Center

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CD-ROM

World-Class Call Center Tours: The Ameritech Call Center

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CD-ROM

World-Class Call Center Tours: The Cinergy Call Center

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CD-ROM

World-Class Call Center Tours: The Citizens Gas & Coke Utility Call Center

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CD-ROM

World-Class Call Center Tours: The CompUSA Call Center

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CD-ROM

World-Class Call Center Tours: The Federal Express Call Center

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CD-ROM

World-Class Call Center Tours: The Frontier Communications Call Center

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CD-ROM

World-Class Call Center Tours: The Indiana Gas Call Center

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CD-ROM

World-Class Call Center Tours: The Lucent Direct Call Center

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CD-ROM

World-Class Call Center Tours: The Merrill Lynch Call Center

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CD-ROM

World-Class Call Center Tours: The RCI Call Center

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CD-ROM

World-Class Call Center Tours: The Roche Call Center

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CD-ROM

World-Class Call Center Tours: The Ruppman Call Center

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CD-ROM

World-Class Call Center Tours: The Saturn Call Center

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CD-ROM

World-Class Call Center Tours: The Thomson Call Center

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CD-ROM

World-Class Call Center Tours: The Transcom Call Center

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CD-ROM

Uncategorized

Agent Coaching and Monitoring: AFFINA

Automated Agent Monitoring: Teknekron

Call Center Training Video, Student Manual: Student Manual

Computer-Based Training: Ulysses

Customer Interaction Management: Oracle

Feedlot Empire: Cattle IL & IA-75

Frank N. Meyer: Plant Hunter Asia

Kitchen Gardening in America: A History of the Family Green Thumb

World-Class Call Center Tours: The 3M Company Call Center

World-Class Call Center Tours: The AB&C Group Call Center

World-Class Call Center Tours: The Ameritech Call Center

World-Class Call Center Tours: The Cinergy Call Center

World-Class Call Center Tours: The Citizens Gas & Coke Utility Call Center

World-Class Call Center Tours: The CompUSA Call Center

World-Class Call Center Tours: The Federal Express Call Center

World-Class Call Center Tours: The Frontier Communications Call Center

World-Class Call Center Tours: The Indiana Gas Call Center

World-Class Call Center Tours: The Lucent Direct Call Center

World-Class Call Center Tours: The Merrill Lynch Call Center

World-Class Call Center Tours: The RCI Call Center

World-Class Call Center Tours: The Roche Call Center

World-Class Call Center Tours: The Ruppman Call Center

World-Class Call Center Tours: The Saturn Call Center

World-Class Call Center Tours: The Thomson Call Center

World-Class Call Center Tours: The Transcom Call Center

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