Call Center Performance Enhancement Using Simulation and Modeling

Available Formats for this title

Paperback
01/24/2002
$53.95

About this title

Purdue University Press

Description

A customer access center that is accessible anytime, anywhere, in any form, and for free is emerging as critical to global business strategy. The authors provide insight into trends in the call center and simulation software industries and their interface; present a case for using simulation in call-center analysis; detail the technology infrastructure; and offer seven case studies.