Customer Call Center Outback: A Frontline Supervisor's Map to Success

Description

Designed as a workbook for frontline supervisors, this easy-to-use referenceoffers suggestions on how to solve the most frequently encounteredproblems in the call center. Based on research with 70 call/contact centersupervisors, a wide variety of possible solutions is developed to counterthe most common problems. The work is current, practical, and honest.Many of the solutions will answer your daily questions. This compendiumwill save you time and money.