Customer Service and the Human Experience: We, the People, Make the Difference

Customer Service and the Human Experience: We, the People, Make the Difference (Paperback)

$34.95
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Customer Service and the Human Experience: We, the People, Make the Difference
Paperback
Purdue University Press
11/01/2005
189pp
English
6.00" x 9.00"
0977236005
9780977236008
Available

Book Description

This book is a must-read for anyone with responsibility for the customer service experience. This book is jam-packed with the latest statistics and trends in the industry while consistently bringing the 'human' into the equation.