How to Kick Your Customer Service Up a Notch: 101 Insider Tips
How to Kick Your Customer Service Up a Notch: 101 Insider Tips (Paperback)
Rosanne D`Ausilio, Ph.D., is revealing the secrets the secrets about stellar customer service. She knows great customer relationships begin with people, process, and technology. But Rosanne divulges the details, too the insider tips you need to know to vault your customer service up a notch and give your organization the edge over the competition. Rosanne has spent her career looking at the call center industry. When she speaks, her words carry wisdom and value. Her comments are clear and practical. And you get her best 101 tips from "One Question for Your Customer" to "Thinking Traps" to "Employee Accountability." If you dona€t have Rosannea€s tips on your desk, you dona€t have top notch customer service at your company.
About the Author(s):
Rosanne D'Ausilio, Ph.D., an industrial psychologist, consultant, customer service expert, master trainer, keynote speaker, and President of Human Technologies Global, Inc., specializes in human performance management. Over the last 20 years, she has provided needs analyses, instructional design, and customized, live communication skills trainings as well as executive/leadership coaching. Also offered is agent and facilitator university certification through Purdue University's Center for Customer Driven Quality.