Wake Up Your Call Center, 4th edition: Humanize Your Interaction Hub, 4th Edition (Paperback [4])

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Wake Up Your Call Center, 4th edition
Paperback
4
Purdue University Press
03/15/2005
220pp
English
8.50" x 11.00"
1557533873
9781557533876
Unavailable

Book Description

D'Ausilio, an industrial psychologist, uses humor to encourage customer service representatives in call centers, their immediate superiors, middle and upper management, and team leaders, seniors, and supervisors. She offers simple tips on staying sane in the call center environment and on raising quality. The book is distributed in the US by Purdue University Press. Annotation ©2004 Book News, Inc., Portland, OR