Wake Up Your Call Center, 4th edition: Humanize Your Interaction Hub, 4th Edition

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Paperback [4]

About this title

Purdue University Press


D'Ausilio, an industrial psychologist, uses humor to encourage customer service representatives in call centers, their immediate superiors, middle and upper management, and team leaders, seniors, and supervisors. She offers simple tips on staying sane in the call center environment and on raising quality. The book is distributed in the US by Purdue University Press. Annotation ©2004 Book News, Inc., Portland, OR